EMI formed Integrated Systems in 1996 to address the growing needs of Audio Video specialists and custom installation companies in Michigan. EMI has been in business for over 50 years primarily servicing the electrical industry. We have represented Lutron for over 40 years and have been one of the top producers nationwide. We have built our overall business via high end residential and boardroom applications through the CEDIA channel. In addition we continue our aggressive pursuit of architects, interior designers, high-end builders and specialty audio / video retailers with influence on the decision-makers for the products that we represent.
Our extensive experience helps us to understand what our dealers require to remain healthy and stay at the forefront of the industry. It is our belief that a well trained informed dealer sales force is the key to our product sell through to the customer. To this end, we offer design and engineering services, programming and fine-tuning of the systems once they are installed. The intent of this service is to bring each dealer to the point that they are self-sufficient in all aspects with regards to the products that we represent.
We have always held the dealer, our customer, in the highest regard, believing customer service is our number one priority. We pay attention to the details and ensure that all situations are handled expediently with as little compromise by either party as possible.
We have found that only certain manufacturers have the quality products, dedication to dealer support, and leading edge technology necessary for our mutual success. By representing only the top manufacturers, it has been possible to set company standards to the highest level, believing that everything that we do should start with the idea of adding value to our customer.